Pharmacists play an essential role in our society. Their help can easily save a person’s life and their carelessness could result in a person losing their life. At times, it is crucial for a patient to get in touch with a pharmacist but because of busy telephone lines and not being able to answer the phone, it causes much trouble for many patients. For instance, if an individual’s insulin runs out and they need it urgently since they are diabetic, a patient would call a pharmacist. But with no answering service, there is no response to their call which could be dangerous.
Below are a few reasons why call answering services are absolutely the future of a pharmacy and how they can help save lives.
Firstly, the best part about having an answering service in a pharmacy would be that people could pre-book their medication. This means that before coming over to the pharmacy and standing in a long queue, they could pre-book their medication by providing their prescription number and contact details and pick it up when it is ready. This would greatly help the elderly and those who have some sort of disability and are unable to stand in a long line. This will also help the flow of distribution with the pharmacy, help gain more financial revenue due to the ease provided by the service, and make your pharmacy a very popular one.
Secondly, it would help pharmacists arrange medications in advance. At times, pharmacies run out of the medication that is not used very often but might be vital for a specific patient’s health. By having an answering service, people could check with the pharmacy if they have the specific medication and the pharmacy could either arrange it pre-hand or reserve it for that patient so their health can improve. This would also help the pharmacy keep a track of the medications being used and the demand for a specific medication. For instance, as the weather changes, people begin to get over the counter flu medication. Pharmacies could use people’s requests for such medicine to their benefit and stock up on it.
Lastly, having an answering service not only helps the patients with the medication process but also mentally too. If pharmacies have such services, patients can talk to trained professionals on call and explain their problem to them. They can recommend off the counter medication, ask them to come in or go to the doctor if it’s something serious. This not only helps the patient physically but emotionally too. They tend to worry less when they get reassurance and the placebo effect may even take place which automatically would make them feel better.
Pharmacists in Australia really can benefit from answering services and this can definitely be the future for pharmacies because of the ease and comfort the service provides. You can try business call answering services in Australia now.